Ensuring Your Attendees Arrive at the Same Destination – Safely
Written by Eddie Stewart, CEO, Stewart Transportation Solutions, for Small Market Meetings, March 2014
“Professionals in the service industry must often walk the fine line between being the expert and letting the customer always be right. It’s difficult when you’ve been hired to provide a service, presumably because of your expertise, only to have the client challenge your decision.
So the question becomes, how do you help the client understand your perspective without damaging the relationship? It isn’t always easy and sometimes it can be risky, but knowing when to draw the line and when to compromise should be your first step.”
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